D01 C9W8. I've now been sent an SMS message from 07860 041003 saying: Hi, it's Virgin Media. Virgin Media London, England, United Kingdom. How it all works. The offer can be redeemed on your iPhone. Returns team were useless for us. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Speed. Dave. Mobile Your Account. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. Please look out for a purple envelope, at the top right of the page. VM sent packaging for equipment which was duly returned. Home. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). Volt. The legal stuff £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick(s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. Followers who post on Richard’s social media feeds have been targeted in private channels by people with fake accounts. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Reply. When asked for a receipt he replied that I'd get one via email within a few minutes of him logging the return as soon as yet returned to his van. The 0800 number giving much better prices for what its worth. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 10 for an account that was cancelled, the sim card contract finished on 16th July and I cancelled 1 month before, I wasn't transferring the number. This role will form an integral part of a multi-skilled team of Collections Agents covering TV, Broadband Phone and Mobile. . Hello. Our customer service team is available to help you 24/7. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Virgin Media mobile numbers have a separate number to call. Virgin Media’s registration numbers are: Virgin Media Ltd NPWD231730 / Virgin Mobile Telecoms Ltd NPWD248581. Mon-Sat 9am-5pm. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Collection of kit. Virgin Media is a telecommunications company. Compare TV, broadband and phone; Oomph bundles Your responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. Introduction. In that case you'll end up with VM. 00. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. when you join us. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. Equipment Collections Representative Virgin Media. Regional Customer Premise Equipment Collections Manager Job at Virgin Media – Sutton Function: Customer Contact Closing Date:27/01/2023 As a Regional Customer Premise Equipment Collections Manager, you’ll manage daily operations of collection team within designated areas, driving returns of CPE from disconnected customers. 1) Yes RJ11 plug to BT socket is the adapter. Part of your role would include door-to-door sales with new residential and business customers. View, change. Research salary, company info, career paths, and top skills for Equipment Collections RepresentativeMake a payment in My Virgin Media. If the equipment was collected then it can take around 7 days or so to be processed on to the account. how do you think we should cooperate for 18 months if you can't deal with the problem at the very beginning. For the second time of asking who regulates Virgin Media. Find out more. Hi @JK2000. Pack up your equipment in the Virgin Media recycle kit provided. on 26-12-2022 00:50. 10. As subject. Virgin Media Quickstart set up. If you return the packaging using the returns label all will be fine, you will not require any further emails regarding this. Hello. 6 followers 4 connections. KMM116247153I15977L0KM - I think that was my account. com asking me to book a date for my equipment to be returned. Apply for the Job in Equipment Collections Representative at Bradford, . It's easy to find the help you need for your broadband, home phone and mobile account on the go. Committed to add value and raise. Rosie Taggar Employee Engagement and Communications. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. People enjoy this job; Good employer; Good shift notice; Respectful managers; Proper breaks; 7. Equipment collection . Step 4. ) of all kit that you are returning. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo collection return 0 Kudos Reply To find your nearest collection point, just go to recycle-more. Relocating Virgin Media equipment, such as TV cables. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. From 15 September 2020, customers who purchase an Apple Watch Series 3 or later will be able to start with three months of Apple Fitness+ free. the property has had VM before, you may just get a Quickstart kit delivered. Joining in. All equipment provided to you to avail of our services belongs to Virgin Media. Reply. Here you’ll find all the help you need for Virgin Media related problems and issues. Full time People enjoy this job; Good employer; Good shift notice. If you can set up using a Self-Install pack, but choose to use an engineer for. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. It is unclear when services will be restored, but Virgin Media is working hard to fix the issue as soon as possible. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media. If VM's equipment is making high pitched noises and buzzing noises, it sounds as if you might have faulty VM equipment. View the job description, responsibilities and qualifications for this position. £25. You will be part of a stores team providing a materials collection and delivery service,. View company reviews & ratings. Hi I have recently left VM. The equipment must be in its original box, with all relevant accessories and paperwork included. 00 so why is it that a customer of virgin is offered so much higher. Solved: Hi how do I organise for my virgin media equipment to be moved from one room to another? Is this something virgin media do for - 5313993. 28 December 2011 at 1:11PM. From £5. Up to 3 WiFi Pods if needed. What equipment was it that you were charged for? According to < this page > no equipment is charged at £65 - the charges for non returned equipment are:-V6: up to £100 per unit. If you have a diagnosed fault with your TiVo, it will be replaced with a V6 as a matter of course. Options. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. Connect25-4022. View the job description, responsibilities and qualifications for this position. Hi all,. Virgin Media employs 8,988 employees. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. In that case you'll end up with VM. 86Gary. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. Or dial 611 from your Virgin Plus phone. 2 out of 5 stars based on 20 anonymously submitted employee reviews. Virgin harassing me with multiple debt collection agencies. HomeHD box may differ from that shown. A quick call to VM customer service, who confirmed that generally VM dont send out technical staff, whether it be engineers, installers or technicians to pick up. 4. Options. Join to view profile Virgin Media. 0k per year. com) to arrange an appointment for our collection team to come round and pick it up. Also note date and time the items are collected and some identifying details of the person who collects (van reg. collections team manager at Virgin Media West Midlands, England, United Kingdom. Placed order for M1gig 12th August still not received modem. 40pm, when I was stood OUTSIDE my door at that precise time, and saw NO SUCH delivery van, driver, parcel nor paperwork, this is the 2nd time its happened, and I will instruct my legal team to investigate this, and prosecute where necessary,. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Visible. If you think you’ve used the incorrect bank account details when paying via bank transfer. Stay safe online. Joined virgin almost two weeks ago due to talk talk services being terrible, anyway I still haven’t received my equipment from virgin, I don’t even have a message from yodel so no way of tracking it. Breakroom Rating for Virgin Media Based on 122 ratings from their employees See all job reviews About Virgin Media. Hub 3: up to £50 per unit. Hi I ended my contract and was told that on the 17th April someone would collected the equipment from my home due to being disabled. If we get this back within 30 days and it’s validated, we. Virgin Media has joined forces with Carers UK to find ways to use technology and innovation to address the loneliness that unpaid carers experience. Chop and change TV, broadband and phone services to create the perfect deal for you. We know things can happen, and we're here to help put things right. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. What to Watch ; Switching ; Virgin Media and O2 ;Build the ideal Virgin Media package for your unique needs. I’ve been incorrectly called c20 time from various numbers most recently 0800 183 6411. Early Disconnection Fees - Classic contracts. £8p/m extra or included with Gig1 or Volt. Please join me on private message so I can locate your account and pass account security. Chatter and natter. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. This is absolutely diabolical service. From £ 38 a month. Mbps average. Equipment Collections Representative Virgin Media. Account - Cable. It's important to research the company, as well as practice answering the questions beforehand. Security matters. You’ll be provided a set number of homes to. I'm sick of waiting for these to be collected and they are gathering dust. Once the system processes the return, the reminders will stop. I had a text message last month saying a collector was in my area. 10. Sutton, England. Main menu; Bundles. Skip to main content Accessibility Helped . We do initially offer an appointment when we get in touch via text. 22 received an email from virgin media and medallia confirming it had been received, that it wo. The 1st retention person told me that the best they can offer me to keep me is actually £35. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. here - 5396116. Not much development opportunity within collections, but can gain experience which you can take elsewhere. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). Virgin Media 3. Options. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. Are thou looking to cancel our Virgin Media account? Use our contract cancellation guide fork view queries relating to leaving Virgin Media. Posting some photos of the issue on here may help the VM forum team respond but someone will need to move your topic to another forum as the VM forum. Chances are they'll flunk handling the complaint, but then you. Search job titles. If you cancel during your minimum term an early disconnection fee will apply. Registration is fast, simple and absolutely free so please join our community. We deliver over 140,000 home visits annually in the Republic of. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. In-Home Telecoms & Energy. Thank you for your post and welcome back to our community forums. Introducing the My Virgin Media app . They'll also give you a one hour delivery slot, so you'll know. They provide telephone, television. Find Reviews. Services and installation of equipment may vary subject to government advice on COVID19. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. All Virgin Media equipment, except the Stream product, require co-ax connection. ie. Bob. All Rights ReservedSee what you can do. Home. 2 weeks after this I was sent a bill for the disconnection again. the team leaders and other team members there made it worthwhile turning up. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. on 28-10-2022 09:20. I contacted VM via WhatsApp and then phoned VM collections dept. This place do not work hear as the management a bunch of power ego fools. VM don't need the ethernet or coaxial cables returning. Hello , Thanks for responding. Wherethen £44 a month. Terms and Conditions – PAYG Mobile. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. Unfortunately I do not. Hopefully you can negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. I'm sorry to hear you've been struggling to send your Hub 3 back to us. co. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns. Their Resolution Team emailed me in Dec22, gave me a complaint number and. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Here to help 🙂. Step 2. By online chat If you prefer, so you can chat to us online if you’re thinking of. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Public Sector Queries. We appreciate you taking the time and will be sure to pass along your feedback to the team. 20 Virgin Media reviews. Apply to Virgin Media jobs now hiring in Tilbury RM18 on Indeed. Virgin Media Collections Agent Reviews. Packages ; Wider ; TV ; Landline ; Mobile ; To business ; Other Fabric. Perfect for streaming. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Follow these steps to install your virgin Media Broadband, TV and Phone service. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. My Virgin Media . Offer terms and conditions. We’ll get you set up as one of our approved partners. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. 22 and on 11. businesssupport@virginmedia. We would like to show you a description here but the site won’t allow us. Our Products. SpeedYou can then easily manage your appointment online if you need to make changes. question now is about return equipment. You may choose to receive a paper bill instead. to 9 p. If we do, we’ll either text or email you (from noreply@contactengine. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. But I'm still a customer. I had an email -. Call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 3. We offer the full kit and caboodle – Broadband, TV services. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Hello Virgin Media as you already know, I am going to leave you. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right. A common explanation is that the number port is in progress and may complete shortly (usually within a day as reported on here). Online via the Virgin Media website. Eligibility was extended to those receiving support payments in February 2023. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. We would like to show you a description here but the site won’t allow us. You can ret. 中文客服熱線 (廣東話及國語) Call: 1-888-675-8333. 150 – if you’re calling from a Virgin Media mobile or mobile. DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. It’s the fastest sport on Earth – and it’s back for 2023! Formula One returns with the Bahrain Grand Prix, taking place at Sakhir’s International Circuit on Sunday 5 March. Another Returning equipment Issue. I have emailed Virgin back to send me a return label but have heard nothing for over a week. Home. Ilford. My Virgin Media App. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. jpstuff. Standard prices apply from month 13. Report this profile Report Report. 1800 941 114. Our VAT number is 591819014. on 31-01-2023 17:59. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. I subsequently did some research and was surprised to find that there are numerous reports of Virgin Media equipment exploding. I made a collection booking for the return of my old TV box. My hub and TiVo box were collected by a driver in a Virgin van today. Packages ; Large ; TV ; Landline ; Mobile ; For business ; Diverse Stuff. HomeI'm sorry if this is the wrong board. Turn on and start the hub. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. Nottingham, England. Step 3 - Label the box – a letter came with the. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). on 12-09-2023 14:56. Hub 5: up to £75 per unit. Broadband. . Kit collection. Naturally nobody turned up to collect the box and I've waited in all day. Or stream, control and manage. 1 The parties: The Services covered by this Agreement are provided to you by Virgin Mobile Telecoms Limited, trading as Virgin Mobile, (part of the Virgin Media Group) (registered in England company number 3707664). Early Disconnection Fees - Classic contracts. Termination date 6 April. Booking an engineer is easy with Virgin Media. 50: Based on taking the Big Kahuna Movies & Sports bundle. You'll be provided a. Find out more about Collections Agent salaries and benefits at Virgin Media. So is this legite thank youEquipment not received. Firstly you upgrade my contract without concent, then when I complain you confirm the issues and then cut me off a month earlier that agreed. I cannot access support since I don't yet have an account number and I can't reach support by phone. So Virgin swapped to postal collections only. Bishops Stortford. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. We would like to show you a description here but the site won’t allow us. : £25K. If you close the account we may look to collect equipment like a digital box or a modem at the address, we can arrange this at a time that suits you. Thanks Alex, due to the advice I received on here, I have been able to return the equipment to Virgin with no hassle at all. Kate Boyman Project Manager Enville. 50) and extra HD box worth £6. Virgin Media O2 is at the start of a new era. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth streaming. For service in Cantonese or Mandarin. Launched in November 2020, our Essential broadband packages provide a range of affordable options including Essential broadband (£12. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Having read some of the posts on this forum I am worried that this is. Alternatively, contact CollectPlus for help sending your package. Terms and Conditions – PAYG Mobile. You may also wish to ring us on 0345 454 1111, and our team may be able to. I am anxious to return the unused equipment to avoid incurring any expense. Don't worry, we can still help! Below, please find related information to help you with your job search. You may choose to receive a paper bill instead. The Virgin Media offering is expanding UK-wide to millions of potential new customers, giving them a chance to use our new, faster broadband in their area at an affordable price. Administer and maintain libraries or collections of information, for public or private access through reference or borrowing. Beyond that, sometimes the port seems to get 'stuck' and requires further intervention from VM to complete. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User. Discount worth up to £511. If we do, we’ll either text or email you (from [email protected] a nice wee collection of hubs here, would a nice forum team member help in sending out the return packaging for 2 separate old accounts here please. Thanks for posting on the Community Forums. We would like to show you a description here but the site won’t allow us. The equipment is provided for use by residential customers and are for residential, non-commercial use only. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Once you’ve confirmed your details via our broadband checker, you can view your appointment, change it by picking from the latest available dates and times for the technicians in your area, or cancel the visit if you find the fault has fixed itself. LONDON. Returns team were useless for us. We have an anti-piracy team dedicated to fighting piracy on our network in addition to monitoring the sale and use of unauthorised devices on online and offline. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. Gave VM 30 days notice to terminate on 7 March. You can actually return the equipment yourself rather than wait for the doorstep collection. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. Virgin Media is a telecommunications company. Imagine my surprise then when I today received an email from another debt collection. Virgin Media recycle kit usually comes with a letter. If it’s not a technical issue you need help with then we’re here to support you on. Cons. How many stars would you give Virgin Media? Join the 78,059 people who've already contributed. Hi. ie. This means that customers who have old Virgin Media equipment, that we can’t redeploy, canReturning Virgin Media Equipment in Virgin Media: TiVo® service 09-07-2023; Recycle old media box turned to collection - confused in Virgin Media: TiVo® service 20-03-2023; Returns in Virgin TV V6 10-02-2023; Netflix signed out after two weeks saying restart membership in Stream from Virgin Media 16-01-2023Virgin Media Verified account. systems. on 19-11-2022 18:06. Compare TV, broadband and phone; Oomph bundlesYour responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. I understand I will require an Engineer to do this and it will. com ) to arrange an appointment for our collection team to come round and pick it up. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag pleaseSimply ring our friendly customer service team. Work in a variety of settings, such as educational institutions, museums, and corporations, and with various types of informational materials, such as books, periodicals, recordings, films, and databases. Excludes broadband faults and broadband network outages. Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The second method is to send an email to Virgin Media requesting a return kit. Software ; Broadband ; TV ; Landline ; Mobile ; For business ; Other Stuffed. They’re super knowledgeable on all our products and services. Mobile Your Account. Alternatively, dial 0345 454 1111* from any other phone. com) to arrange an appointment for our collection team to come round and pick it up. [MOD EDIT: Subject title changed for clarity]Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Mbps average. Why should this process be so complicated when the box has been illegally drilled into my property. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Emergency Back-up Line: up to £50 per unitTo make a virgin media complaint via phone call, please do the following. 527 open jobs for Virgin. Equipment Collections Representative Virgin Media. I dont have the - 5205783. @virginmedia I have been told I will be charged if I don’t return the equipment, scheduled a collection and they never showed. Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Thank you for choosing Virgin Telco. Job description from Virgin Media Salary: £25,000. Returning equipment. IT Department. Broadband. Step 2: Label your package. Thanks for posting on the Community Forums. Full disconnection - Removing all of your services and closing your account.